Chapter 3: Running an Effective Compliance Program

Compliance Training

Education and training are the first and possibly the most important lines of defense for a compliance program. In a time in which the pages of regulations governing industry and business practices number in the hundreds of thousands, education is the best strategy for prevention. Training should be separated into two sessions: (1) an annual general session on compliance for all employees and (2) a session covering more specific information for appropriate personnel.

General training sessions are meant to heighten awareness among all employees and communicate and emphasize (and then update and reiterate) the organization’s commitment to ethical business behavior, which affects all employees. As noted earlier, all employees should receive a copy of the standards of conduct and the key compliance and ethics policies and procedures. These, plus basic information about the organization’s compliance and ethics program and how it operates, are the core of general training.

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