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Think of this month’s letter as part two of the letter I started last month. As we begin 2021, many of us are optimistic that better days lie ahead. When the COVID-19 pandemic became a serious threat last March, we did what many organizations did; we made a lot of quick decisions to protect our employees and our members, resulting in a remote workforce, the cancellation of in-person conferences, and gradual conversion to or development of virtual events. I discussed many of these changes last month.