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Three crucial elements: Servant leadership, CARE, and kaizen

Susan Zohreh (susan.zohreh@hotchalk.com) is Director of Compliance Operations for HotChalk Inc. in Phoenix, Arizona, USA.

Business leaders are often highly focused on maximizing profits and minimizing expenses, which may appear as if they have lost focus on what is most important: people! People are employees, customers, vendors, and others who are the foundational structure and success of business outcomes. Your compliance team can help build a value-based organizational structure so these people feel important, which can result in optimal productivity and minimized risk. A compliance team that interlaces three elements—servant leadership, CARE (Compliance, Audits, Risk, Ethics), and “kaizen” (a Japanese business philosophy of continuous improvement)—into the organizational structure helps lead a successful business.

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