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Preventing a 'code red' with an effective supplier code of conduct

Steve Hager (srhager@autoclubgroup.aaa.com) is Ethics Program Manager at The Auto Club Group in Dearborn, Michigan, USA. Cris Mattoon (cqmattoon@autoclubgroup.aaa.com) is Assistant Vice President, Compliance & Ethics, at The Auto Club Group, and Chief Bank Compliance Officer, at Auto Club Trust FSB in Dearborn, Michigan, USA.

Outsourcing and co-sourcing are no longer the exception to the rule, but are key to effective resource management in today’s economy. No longer solely the province of large corporations, organizations of all sizes across industries employ vendors, contractors, and consultants to perform core functions. Although the upside of using external resources often results in greater financial and operational efficiency and improved customer outcomes, boards of directors and CEOs must ensure that adequate safeguards are implemented to mitigate risk. An effective supplier code of conduct should be central to such measures.

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