On the crucial skill of managing expectations

By Kristy Grant-Hart

Kristy Grant-Hart (kristygh@sparkcompliance.com) is the Managing Director of Spark Compliance Consulting in London, UK, and author of the book, How to be a Wildly Effective Compliance Officer.

I recently read, “Happiness is managing expectations.” With so many pressures in our daily lives, it’s easy to become overwhelmed. One of the best ways to navigate stress and anxiety is to manage expectations—your own and those of others.

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