The transformation of healthcare compliance: How COVID-19 revolutionized the compliance officer's role

Kelly M. Willenberg ( is President and CEO of Kelly Willenberg LLC in Greenville, SC.

The year 2020 proved that a compliance officer needs to be highly organized, detail oriented, and extremely adaptive. The pivot in requirements during the pandemic involved logistics with new methods that were unproven. Compliance officers found themselves responsible for validating virtual training, tracking onboarding new staff to systems, and responding to both employees and compliance issues remotely. The compliance transformation took place as you handled the day-to-day of the new normal. It was a transformative time in healthcare compliance. What are some of the challenges facing you as you move toward a post-COVID-19 era? The digital transformation that has taken place provided automation with some cost-saving measures, but was there a price to the change and advances that occurred almost overnight? The change was accelerated and unknown. How does the industry level set after a pandemic that nobody was prepared for? As compliance officers seek better, faster ways to effectively manage compliance issues, potential solutions may have been initiated because of the pandemic. They may be here to stay. Consider capitalizing on how a remote environment might better enable you to be more compliant in ways you never considered before.

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