2019 Managed Care Compliance Conference

A Phish Tale: Lessons Learned from a Successful Phishing Attack in a Managed Care Organization

  • A Phish Tale: Lessons Learned from a Successful Phishing Attack in a Managed Care Organization

    Jessica Vander Zanden, Vice President of Administrative Services, Network Health. Angela Keenan, Director, Privacy & Compliance, Network Health.

    January 28, 2020

    • A Medicare Advantage Plan’s incident-response approach to a phishing attack that resulted in a HIPAA breach of over 500 individuals; lessons learned during and after the investigation

    • The obligations and complexities of the overall investigation; reporting to other entities such as the media, OCR, and CMS; the facets of an OCR breach investigation

    • Creative and effective post-breach training and communication strategies used by the plan, designed to reduce the likelihood of future breaches

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The Society of Corporate Compliance and Ethics (SCCE) is a non-profit, member-based professional association. SCCE supports our members' work with education, news, and discussion forums. We are a community of leaders, defining and shaping the corporate compliance environment across a wide range of industries and geographic regions. In developing and maintaining effective ethics and compliance programs, our members strengthen and protect their companies.

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The Health Care Compliance Association (HCCA), is a 501(c)6 non-profit, member-based professional association. HCCA was established in 1996 and is headquartered in Minneapolis, MN. We provide training, certification, and other resources to over 10,000 members. Our members include compliance officers and staff from a wide range of organizations, including hospitals, research facilities, clinics and technology service providers.

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