2019 Managed Care Compliance Conference

I Can Hear You -?But Am I Listening?

  • I Can Hear You - But Am I Listening?

    Jennifer Del Villar, Director of Medicare Compliance, Cambia Health Solutions, Inc. Gail M. Blacklock, Compliance Officer, Inter Valley Health Plan.

    January 27, 2019

    • When our members call, are we fulfilling all their needs? Appeals, determinations, grievances, and inquiries

    • CMS call log universes —  the who, where, what, why, and how

    • Monitoring and auditing using call logs universes — both the business area and compliance

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About SCCE

The Society of Corporate Compliance and Ethics (SCCE) is a non-profit, member-based professional association. SCCE supports our members' work with education, news, and discussion forums. We are a community of leaders, defining and shaping the corporate compliance environment across a wide range of industries and geographic regions. In developing and maintaining effective ethics and compliance programs, our members strengthen and protect their companies.

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About HCCA

The Health Care Compliance Association (HCCA), is a 501(c)6 non-profit, member-based professional association. HCCA was established in 1996 and is headquartered in Minneapolis, MN. We provide training, certification, and other resources to over 10,000 members. Our members include compliance officers and staff from a wide range of organizations, including hospitals, research facilities, clinics and technology service providers.

952.988.0141

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