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Breaking bad (habits): How looking for liars led to home truths

Rupert Evill (rupert@ethicsinsight.com, linkedin.com/in/rupert-evill) is the Founding Director at Ethics Insight in London and Singapore.

Is emotional intelligence one of the most potent weapons for preventing compliance issues? I think it might be.

In 2011, as an investigator who felt undertrained, I enrolled in an intensive course titled “Evaluating Truthfulness and Credibility.” It was the first stop in a journey that will end only when I do. After years of studies and practical application, I emerged as a behavioral analyst and trainer in the dark arts of deception, detection, and investigative interviewing.

I apply the lessons daily, but investigations are an increasingly small component. Looking for liars made me challenge most of the assumptions I’d made about risk management. I had to face facts. Or, more accurately, recognize that emotions, not facts, drive decisions and actions.

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