Victoria Hoshower, Assistant Director of Quality, Keystone Human Services. Kristine Koontz, VP Quality & Clinical Services, Keystone Human Services Inc. Glenn Mummey, Quality and Performance Manager, Keystone Human Services.
April 21, 2021
This presentation outlines how Keystone Human Service’s teams leveraged a power Business Intelligence (BI) system and transformed IM across a multi-State organization by accomplishing the following:
Combined targeted leadership with an agile, robust BI system to re-tool the associated IM process, content, and structures vital to effectively pursue continuous quality improvement at all levels of the organization
Surfaced and informed real-time critical incident information for trending, designing, implementing and monitoring targeted improvement initiatives at all levels across the organization (individual, programmatic, cohort and system-wide)
Empowered staff at all levels to navigate the increasingly complex IM landscape to ensure the health, safety and welfare of individuals by monitoring and responding in a targeted manner to those IM process and outcome measures in their respective areas
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