Using electronic communications surveillance to strengthen compliance programs

John Jacobs (jjacobs@acacompliancegroup.com) is a Senior Principal Consultant for ACA Compliance Group in Pittsburgh, PA, USA.

As Benjamin Franklin famously advised, “An ounce of prevention is worth a pound of cure.” Proactive and thoughtful surveillance of employees’ electronic communications is an effective compliance and risk management practice that can prevent potential problems. Yet, as employees’ online behavior continues to pose serious compliance and reputational risks, and as eDiscovery costs resulting from misconduct skyrocket, many companies outside of the financial industry have not yet implemented this “ounce of prevention” that is effective to curtail unethical and damaging behavior.

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