2022 Boston Regional Healthcare Compliance Conference

Transformation of a Compliance Program Utilizing "The Voice of the Customer"

  • Transformation of a Compliance Program Utilizing "The Voice of the Customer"

    Heidi Trier, Partner/Principal, Consulting, EY.

    Donna Schneider, Vice President, Corporate Compliance and Internal Audit, Lifespan.

    2022-09-09

    • Tools for assessing a compliance program through the lens of the customer with a vision on transformation to include the (7) elements of an effective compliance program

    • Tools and tips with specific interpersonal communication strategies to accomplish transformation objectives

    • Lessons learned from a factual scenario of transformation

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About SCCE

The Society of Corporate Compliance and Ethics (SCCE) is a non-profit, member-based professional association. SCCE supports our members' work with education, news, and discussion forums. We are a community of leaders, defining and shaping the corporate compliance environment across a wide range of industries and geographic regions. In developing and maintaining effective ethics and compliance programs, our members strengthen and protect their companies.

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About HCCA

The Health Care Compliance Association (HCCA), is a 501(c)6 non-profit, member-based professional association. HCCA was established in 1996 and is headquartered in Minneapolis, MN. We provide training, certification, and other resources to over 10,000 members. Our members include compliance officers and staff from a wide range of organizations, including hospitals, research facilities, clinics and technology service providers.

952.988.0141

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