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Getting to a functional 'Speak up' culture

Calvin London (clondon@celgene.com) is the head of Business Operations and Integrity in Australia and New Zealand at Celgene Pty Ltd.

Many published articles extoll the virtues of an active ‘Speak up’ campaign in a company. Two positive effects of a speak-up culture are that when people feel free to speak up, employee retention goes up and so does financial performance. The opposite is also true, when people do not speak up, the work environment and the positive input of employees are suppressed. Retention also goes down.

Secondly, it is only the exceptional manager, who has fully embraced the concept of a speak-up culture, that will benefit from the free input of employees. Research shows that many people are more likely to ‘keep mum’ than to raise important questions or suggest new ideas and, as a result, companies often undermine their own efforts.[1]

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