Education and Awareness

Creating Effective Compliance Training

Effective training has long been recognized as the cornerstone of a best-practice ethics and compliance program, but the consensus on what “effective” means has shifted over time. In the early days, compliance programs were focused on an audit trail: Does your program have these key elements in place? Can you prove it? Like the other key program elements, training is just as critical today, but simply proving you have a program is no longer sufficient. Instead, compliance practitioners must dig deeper to ask—and answer—the question: Is there a robust training program in place, and does it work?

“Does it work?” is a more complex, less-binary question than “do you have it?” and answering it with confidence requires a well-thought-out point of view supported by some evidence—preferably hard data.

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