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Teaching your staff to be accountable

Solomon Carter ( leads the Office of Professional

Development for Physician Group Practices, Patient Financial Services at Emory Healthcare in Atlanta, Georgia. He also serves as a consultant specializing in compliance, professional development and policy.

By evaluating learning and development programs and leadership in public, private, and nongovernmental organization spaces, I have found a myriad of substantial differences, but I have also identified many things they all have in common. Qualitatively, the differences are more substantial, but quantitatively, the number of things they do similarly, in many instances, is identical. The reason for the similarities has nothing to do with any former education or previous employment, and it has everything to do with basic human nature.

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