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Scrutinizing third parties: A matter of compliance and reputation

Robert Smith (robert.smith@serco.com) is Director Business Compliance and Ethics at Serco Group plc based in Hook, England, UK.

History always has a funny way of repeating itself, but we can learn from the past so it doesn’t have to repeat.

History shows us that contracting services, whether as customer or supplier, require strong processes and trusting relationships. Here we look at some of the dangers of not knowing your supplier or having the wrong contract in place and guidance on what effective third-party due diligence looks like.

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