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Maximize compliance's impact by choosing applicability over accessibility

Brian K. Lee ( is a Managing Vice President and Dian Zhang ( is a Research Specialist at Gartner in Arlington, Virginia, USA.

In the past three years, nearly 40% of compliance leaders report increasing training time by 10%–50%.[1] COVID-19 has compounded the problem: 64% of legal and compliance leaders are now providing more guidance and messaging during the crisis.[2] Further, compliance is one of many functions releasing guidance, and sifting through it all is a significant burden for employees.

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