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Making your policies POP: A policy operationalization process

Calvin London ( is the Founder and Principal Consultant of The Compliance Concierge in Melbourne, Australia. Reyna-Chris Comeros ( is the Compliance Manager, Celgene Pty Ltd., and An Nguyen ( is the Associate Manager Affiliates Quality, ANZ & CEA, Celgene Pty Ltd. in Melbourne, Australia.

According to Wikipedia, operationalizationis a term in research design, especially in psychology, social sciences, life sciences, and physics. It is a process of defining the measurement of a phenomenon that is not directly measurable, though its existence is inferred by other phenomena.[1] The definition then goes on to give several examples from different disciplines of how the term is used, none of which are particularly helpful.

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