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Hands-on recall training: New ways to recharge training

Calvin London ( is the head of Business Operations and Integrity for Celgene Pty Ltd. in Australia and New Zealand.

Training is an important part of any compliance program but often one of the most difficult areas to do well. Like several other areas of compliance, training has become heavily reliant on the use of electronic systems. These systems effectively continue to deploy a training assignment of a policy or standard operating procedure (SOP) until—with the click of a button and an electronic signature—the assignment is completed.

Efficient? Absolutely. Effective? Maybe. The problem with this type of training modality is that it puts the responsibility on the employee to “do the right thing.”

The complexities of read-and-understand training that forms the basis of most electronic deployment systems have been previously discussed.[1] Even the most diligent and compliant employee will be placed into a situation where it is just easier to say, “Yes, I understand it, or if not, I will come back to it,” sign it off, and then move on. Added to this is the dilemma that even if an employee reads and understands a process or procedure at the time of the training, will they remember the process in a week’s or a month’s time, especially if they use the process infrequently?

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