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Creating an effective open-door policy

Solomon Carter (solomoncarter2000@gmail.com) leads the Office of Professional Development for the Physicians Group Practices, Patient Financial Services, at Emory Healthcare in Atlanta, GA. He also serves as a consultant specializing in compliance, professional development, and policy.

I'm a fan of open-door policies (ODPs) and believe that the concept can stunt risk and mitigate issues long before they metastasize.

But like all things, an ODP needs to have a robust policy behind it and be structured in a way that employees and management can benefit from it the most. If not, it can become anathema to your operational integrity. 

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