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Compliance training: What are the key success factors?

Patrick Wellens (patrickwellens@hotmail.com) is currently working as a Global Compliance Business Partner for a division of a multinational pharma company, based in Zurich.

The United States Federal Sentencing Guidelines say, “Organizations shall take reasonable steps to communicate periodically and in a practical manner its standards and procedures and other aspects of the compliance program by conducting effective training and disseminating information appropriate to employees respective roles and responsibilities.” Despite compliance departments spending a substantial part of their budget on compliance training, employees are not always feeling engaged to complete compliance training and sometimes even question the usefulness of such trainings. This article highlights some of the success factors for compliance trainings.

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